Refund, Returns, Cancellation, and Rental Policy

We understand things can happen unexpectedly and you may need to cancel for reasons out of your control. However, a lot of time and effort go into the planning and logistics of our programs and rentals and there can be people waiting to sign up for spots that have been reserved. Please, read our cancellation and refund policy carefully and reach out directly with any questions you may have.

Weather: Our courses and trips happen rain or shine. Please remember to dress for the weather and be prepared. In the event that the weather poses a serious hazard, we will make a go/no go decision onsite, at the time of the event.

IMPORTANT: ALL REFUNDS WILL BE ISSUED ONTO THE ORIGINAL FORM OF PAYMENT. All refunds issued are less processing fees unless, due to unforeseen circumstances, Hiking Hound Adventures, LLC cancels, then a full refund will be issued. Larger refunds may be issued by check at our discretion and may take additional time to process.

Courses:

If cancelled more that two (2) days prior to the course, a full refund less processing fees will be issued. If cancelled one (1) day prior to the course, a fifty percent (50%) refund will be issued. No refund will be issued for cancellations the day of the course. If unforeseen circumstances require Hiking Hound Adventures, LLC to cancel the course, a full refund will be issued.

Trips:

If cancelled more than two (2) weeks prior to the trip, a full refund less processing fees will be issued. If cancelled more than one (1) week prior to the trip, a fifty percent (50%) refund will be issued. No refund will be issued for cancellations within one (1) week of the trip. If unforeseen circumstances require Hiking Hound Adventures, LLC to cancel the trip, a full refund will be issued.

Rentals:

Rentals are booked in full day increments. A rental day is from 7am-8pm EST. If you are unable to return the rental by 8pm the day your booking ends, you must book an additional day. Late rentals will incur fees.

For example: You book your rental for Saturday, but you are unable to return it prior to 8pm that day, you must also book the rental for Sunday.

Rentals must be picked up and returned at a pre-determined location. Rental must be picked up by the person who rented it. The credit card used for purchase and a valid ID are required at pickup. Hiking Hound Adventures, LLC will not release the item to anyone other than the person who booked the rental. Rentals cannot be rented by persons under the age of 18.

Rentals may be cancelled or rescheduled up to one (1) day prior to the scheduled rental date. If cancelled within this timeframe, a full refund less processing fees will be issued. No refund will be issued for cancellations the day of the rental. If unforeseen circumstances require Hiking Hound Adventures, LLC to cancel the rental, a full refund will be issued.

Late rentals will be charged fifty percent (50%) of the regular rental rate per hour until the item is returned.

Dirty Rentals will be charged a cleaning fee of fifty percent (50%) the price of a regular day rental for that item.

Any damaged rentals will be charged the full price of the repair or one hundred percent (100%) the cost of replacement of the item if it can’t reasonably be repaired.

Special Event Rentals and Rentals for Trips:

Rentals are also available for Hiking Hound Adventures, LLC special events or trips. When renting for these programs, the rentals will be brought to the event by Hiking Hound Adventures, LLC. They will be made available for the event only and must be returned to Hiking Hound Adventures, LLC staff by the end of the event. Rentals during these events may not leave the event premises or taken to other areas separate from the designated sites. All items must be returned in the same condition in which they were loaned and are subject to the same conditions, penalties, and fees as regular daily rentals.

Merchandise Returns:

Items may be returned in the same condition and packaging in which it was sold within thirty (30) days of purchase. Certain items cannot be returned these include:

  • Food
  • Fuel
  • First Aid
  • Safety equipment such as climbing gear

We reserve the right to refuse a return for any reason.

Gift Certificates

Gift Certificates for Hiking Hound Adventures, LLC cannot be redeemed for cash. Certain restrictions my apply and items may be excluded. Gift certificates may only be used once and must be used for their full amount. If the full amount is not redeemed, the difference will be forfeited. Gift certificates can only be redeemed on hikinghoundadventures.com and cannot be used for programs where Hiking Hound Adventures, LLC has partnered with a third party nor can they be redeemed on the third party’s website. Hiking Hound Adventures, LLC cannot honor third party gift cards, gift certificates, or coupons.

Need help?

Contact us at [email protected] for questions related to refunds and returns.